POSITION REQUIREMENTS:

• A minimum of a high school diploma or equivalent is required for this position.
• Two years warehouse or pool industry experience is preferred, but not required.
• The individual must be able to lift a minimum of 50 lbs and up to 100 lbs.
• The individual must be organized and detail oriented.
• This position requires a customer friendly attitude.

POSITION DUTIES AND RESPONSIBILITIES:

• Greet and assist customers
• Generate orders for walk-in customer traffic
• Works with manager(s), sales force, and warehouse/drivers to ensure customer satisfaction
• Offer knowledgeable advice on substitutes, equivalent products, and/or product application
• Phone sales & calling existing customers
• Advise customers on new products and techniques being introduced into the pool industry
• Data entry
• Accuracy when keying and pulling orders is vital to precise cycle counts and low inventory error rates
• Responsible for receiving and posting cash payments to orders
• Responsible for maintaining cash drawer
• Coordinate with purchasing agent to facilitate special orders
• Assist in stocking the warehouse as needed
• Process warranty and return to stock items assuring that product was purchased here and is still under warranty according to manufacturer guidelines or still in original packaging
• Stock counter products and supplies, including: coffee, water cooler, paper, and general janitorial supplies
• Attend new product training and seminars when available
• Be conscious of customer theft
• Answer and direct incoming calls
• Perform general housekeeping in the counter area, including the bathrooms, and remove trash on a daily basis
• Make coffee and change water cooler bottle as needed
• Perform additional tasks as required and/or assigned

NOTE:
The duties and responsibilities listed above may vary by specific PES branch location and should be adjusted accordingly.

ORGANIZATIONAL RELATIONSHIPS:
The front counter employee works with branch manager, assistant branch manager, operations manager, and all warehouse personnel to maintain precise cycle counts, low inventory error rates, and a high level of customer service. They will interact with diverse groups of people with varying levels of education, expertise and backgrounds including customers, vendors, and peers on a daily basis.

POSITION DUTIES & RESPONSIBILITIES:

• Aggressively source and develop new business opportunities, building the client base within assigned territory and/or industry segment
• Maintain current customer base effectively
• Make cold calls on qualifying leads
• Provide applications for credit, knowledge, and literature on the product lines we offer
• Manage customer interface, ensuring that the quality and delivery of goods meet customer expectations
• Provide quotes and maintain contract pricing through Prophet 21 software
• Travel with manufacturer representatives promoting PES lines to customers
• Facilitate product solutions, perform product demonstrations, and assist with product presentations
• Travel to customer locations and job sites to further the sales process
• Achieve sales goals and maintain prescribed profit margin in accordance with company guidelines
• Track price increases on products and keep customers informed
• Maintain product expertise by attending regularly scheduled classes and seminars
• Provide accurate and timely expense reports in accordance with PES Business-Expense Related Reimbursement Plan policy
• Support the sales team by assisting with target marketing in other territories
• Walk-in Counter Sales
• Procuring products from the warehouse for walk-in customer traffic and giving knowledgeable advice on substitute, equivalent products and product application.
• Phone sales, including cold calling customers and advising them on new products and techniques being introduced into the pool industry
• Communicating with the IT department to ensure all customers in your respective area are reporting purchases with the major manufacturers
• Daily communication with the branch manager via daily sales call reports
• Company vehicle should be kept clean, inside as well as outside

ORGANIZATIONAL RELATIONSHIPS:
This position interfaces with all PES entities to assist in solving customer issues and to achieve a high level of customer satisfaction.

POSITION REQUIREMENTS:

• A high school diploma or equivalent is preferred.
• Attention to detail is required.

POSITION DUTIES & RESPONSIBILITIES

• Responsible for ensuring that material is picked to fulfill orders accurately and moved to shipping, staging, or counter in a timely manner
• Unload and accurately receive inbound shipments
• Responsible for pulling and staging internal branch to branch transfers within 24 hours
• Ensuring the product being shipped to another branch or customer is quality and not old, broken, or used
• Ensure product is properly wrapped and secured before shipping
• Be vigilant as to any possible theft
• Responsible for properly putting away products received in correct bin locations throughout the warehouse
• Safe operation of forklift to accomplish necessary product movement
• Ensure safe stacking and placement of products in racks, shelves, and other designated product bin locations
• Rotate products every time new product comes in
• Conduct all operations in accordance with OSHA & MSD standards.
• Assist in maintaining the security of the warehouse
• Complete all necessary records and reports in a timely and accurate fashion for vehicles, forklifts, and machinery
• Ensure the optimal utilization of space through warehouse consolidation
• Maintain daily trash disposal to ensure warehouse cleanliness in a tour ready environment
• Assist in the cleaning of the warehouse, counter area, bathrooms, outside parking lot, yard, and vehicles
• Maintain Chemical Spill Kit in warehouse located near chemicals in case of an emergency, as well as Eyewash Station
• Responsible for accurately preparing all UPS/FedEx shipments, ground or air
• Perform additional tasks as required and/or assigned

PHYSICAL REQUIREMENTS OF THE POSITION

• Must be able to lift a minimum of 100 lbs

ORGANIZATIONAL RELATIONSHIPS:
The warehouse employee works with operations manager, branch manager, and other warehouse personnel to ensure accurate and timely pulling of orders and placement of stock. They will work with a diverse group individuals with varying levels of education, expertise, and backgrounds, including customers and peers.